Support — Custom Shop for Tesla

Custom Shop is built by one developer, and support comes from him directly. Email info@suttlesolution.com with what you tried, what you expected, and a screenshot if there is one. Replies within 24 hours, usually sooner.

Getting files onto the car

• Use the glovebox USB port. On newer Model Y builds the centre-console ports charge only and don't carry data.
• Format the drive exFAT or FAT32. The app's Drive tab checks a drive and says exactly what's wrong before the car's own screen just says "invalid".
• "This drive is not accepting writes." The drive itself refused the write, which is almost always the drive, not the phone. Try a different USB drive; cheap and very old drives are the usual cause.
• Picking the folder. In the Files picker you can choose the drive or the LightShow folder on it. Either works; the app never makes a second folder inside the first.
• Wraps without a drive. From version 4.59.0 of the Tesla app you can upload a wrap under Creations › Wrap › Upload. Save the PNG from Custom Shop to Photos or Files first.

Subscriptions and purchases

• Restore. Already bought Pro on this Apple Account? In the app, More › About › Restore Purchases. No account needed.
• Cancel or change a subscription. iOS Settings › your name › Subscriptions › Custom Shop. Cancel at least 24 hours before the renewal date to avoid the next charge.
• Refunds are handled by Apple at reportaproblem.apple.com.

Common questions

• The Cluster says location is off. iOS Settings › Custom Shop › Location › While Using the App. The Cluster reads speed from the phone's GPS.
• Wrong car. More › About › Your Tesla switches it.
• The 0–60 and quarter-mile timers are for a track or other closed course. On public roads, obey the speed limit and keep your eyes on the road.
• Your data. See the privacy policy: no accounts, no analytics, and your designs sync only through your own iCloud.

Custom Shop for Tesla is not affiliated with, endorsed by, or sponsored by Tesla, Inc.